E-mail provider
The user is required to have enabled the following access options for setting up the email provider:
EPS > ADMINISTRATION > GENERAL RECORD > EMAIL MANAGER > EMAIL PROVIDER
In the system’s main menu, click Administration > General configuration > Email manager > Email provider or enter "email provider" in the Quick Search field.
Click Add. The following screen will open:
Complete the fields in this screen, as described below:
|
Field |
Description |
|
|
Provider |
Description |
Enter a name to identify the provider. |
|
Use alternative sending method |
Check this box if this provider is to be used as an alternative to the main one. |
|
|
Outgoing mail provider |
Host |
Enter the provider’s outgoing address. Note: You can find this information in your email provider’s settings and/or IMAP/ POP. |
|
Port |
Enter the provider’s outgoing port number. Note: You can find this information in your email provider’s settings and/or IMAP/ POP. |
|
|
Authetication type |
Select one of the following options according to what your provider specifies: Standard – If the authentication is required. None – If the authentication is not required. SASL – If the authentication has to be SASL. Note: You can find this information in your email provider’s settings and/or IMAP/ POP. |
|
|
SSL v2.3 |
TLS Type |
Select one of the following options according to what your provider specifies: Without TLS support Required Implicit Explicit Note: You can find this information in your email provider’s settings and/or IMAP/ POP. |
|
Mode |
Select one of the following options according to what your provider specifies: Both Client Server None Note: Usually the email provider gives this information, but it may be necessary to test it to find the right one. For help, contact our support team. |
|
|
Method |
Selects the appropriate SSL or TLS version. Note: Usually the email provider gives this information, but it may be necessary to test it to find the right one. For help, contact our support team. |
|
|
PassThrough |
Check this box if your email provider is PassThrough. Note: When this parameter is checked the system ignores the information in the TLS Type, Mode and Method fields. |
|
|
Incoming mail provider |
Host |
Enter the provider’s incoming address. Note: You can find this information in your email provider’s settings and/or IMAP/ POP. |
|
Port |
Enter the provider’s incoming port number. Note:You can find this information in your email provider’s settings and/or IMAP/ POP. |
|
|
Authetication type |
Select one of the following options according to what your provider specifies: Standard – If the authentication is required. None – If the authentication is not required. SASL – If the authentication has to be SASL. Note: You can find this information in your email provider’s settings and/or IMAP/ POP. |
|
|
Protocol type |
Select the appropriate protocol POP or IMAP, according to your provider’s configuration. |
|
|
Incoming TLS/SSL |
TLS Type |
Select one of the following options according to what your provider specifies: Without TLS support Required Implicit Explicit Note: You can find this information in your email provider’s settings and/or IMAP/ POP. |
|
Mode |
Select one of the following options according to what your provider specifies: Both Client Server None Note: Usually the email provider gives this information, but it may be necessary to test it to find the right one. For help, contact our support team. |
|
|
Method |
Selects the appropriate SSL or TLS version. Note: Usually the email provider gives this information, but it may be necessary to test it to find the right one. For help, contact our support team. |
|
|
PassThrough |
Check this box if your email provider is PassThrough. Note: When this parameter is checked the system ignores the information in the TLS Type, Mode and Method fields. |
|
Note: Some email providers such as Gmail may require a specific configuration to allow less secure apps.
Click Save.
Use the Test e-mail sending and Test e-mail receiving button in the toolbar to check if the configuration is correct.
Note: In case of doubts contact our support services.